Shipping policy

Delivery & Returns

At Alpha Shilajit, we aim to dispatch every order quickly and securely so your products arrive in perfect condition. All orders are carefully packed and shipped using trusted UK delivery services with full tracking.

Orders Placed Over the Weekend

Orders placed after 2:00pm on Friday will be dispatched on Monday.

Orders placed on Saturday or Sunday will also be dispatched on Monday.

If you select a faster delivery service over the weekend, your parcel will still be dispatched on Monday, with delivery taking place according to the selected service.

Fast UK Delivery

  • Orders placed before 2:00pm (Monday-Friday) are normally dispatched the same or next working day.

  • Orders placed after 2:00pm (Monday-Friday) are dispatched the following working day.

  • Weekend orders are dispatched on Monday.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Most UK deliveries arrive within 2-3 working days after dispatch.

Please note that orders dispatched on a Friday will normally be delivered on the following Monday or Tuesday, depending on the delivery service selected.

Royal Mail Tracked Delivery

We use Royal Mail Tracked services for the majority of UK orders.

  • Orders placed before 2:00pm are normally dispatched the same or following working day.

  • Orders placed after 2:00pm are dispatched on the next working day.

  • Delivery usually takes 2-3 working days after dispatch.

Delivery Charges

  • FREE UK delivery on orders over £50

  • £3.99 delivery charge for orders under £50

Delivery Coverage

Our standard delivery service currently covers mainland UK.

At present, this excludes:

  • Northern Ireland

  • Scottish Highlands

  • Channel Islands

  • Isle of Man

  • Isle of Wight

We're continually reviewing our courier options and hope to expand delivery coverage in the future.

Packaging

Every Alpha Shilajit order is carefully packaged to protect the product during transit.

Whilst we take great care when preparing every order, minor cosmetic marks such as light creases, scuffs or scratches to the outer packaging may occasionally occur during transportation. These cosmetic marks do not affect the quality, safety or integrity of the product and are not considered transit damage.

If the product itself, its bottle, tamper-evident seal or contents have been damaged during delivery, please contact us immediately.

Returns

As our products are food supplements intended for consumption, we cannot accept returns once a product has been opened or the tamper-evident seal has been broken.

If your order arrives damaged, faulty or you receive the incorrect item, please email alphashilajit.co.uk@gmail.com as soon as possible with photographs showing the issue.

Where appropriate, we will offer:

  • A replacement product.

  • A full refund.

  • Reimbursement of reasonable return postage costs (where applicable).

For full details, please refer to our Returns & Refunds Policy.

Returns Policy Summary

Return Window

Unused and unopened products may be returned within 30 days of delivery, subject to approval.

Returned products must:

  • Remain unopened.

  • Have all tamper-evident seals intact.

  • Be returned in their original packaging.

  • Include proof of purchase.

Unless the item is faulty or supplied incorrectly, return postage costs are the responsibility of the customer.

Non-Returnable Items

For hygiene and consumer safety reasons, we cannot accept returns for:

  • Opened or used food supplements.

  • Products with broken or removed tamper-evident seals.

  • Products altered after delivery.

  • Clearance or sale items (unless faulty).

  • Gift cards.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be cancelled before they have been dispatched. Once an order has been packed or dispatched, we may be unable to cancel it.

If your order has already been shipped, you may still be eligible to return unopened products in accordance with our Returns & Refunds Policy.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, faulty or incorrect, please contact us immediately at:

alphashilajit.co.uk@gmail.com

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product, packaging and any damage.

We will investigate promptly and arrange a suitable resolution as quickly as possible.

Returns We Cannot Accept

Unfortunately, we cannot accept returns for:

  • Products that have been opened or used.

  • Products where the tamper seal has been broken.

  • Returns sent without prior authorisation.

  • Returns submitted outside the applicable return period.

  • Items that have been damaged due to misuse or improper storage after delivery.

Need Help?

If you have any questions about your order, delivery or returns, we're here to help.

Alpha Shilajit

Email: alphashilajit.co.uk@gmail.com

Telephone: 01706 438337

Address:
Muscle Warehouse
10 Cheetham Street
Rochdale
OL16 1DL
United Kingdom