Refund policy

Returns & Refunds Policy

At Alpha Shilajit, we want you to be completely satisfied with your purchase. If you change your mind, you may request a return within 30 days of receiving your order, subject to the conditions set out below.

Eligibility for Returns

To be eligible for a return, your item must:

Be unused and unopened.
Be in its original, sealed condition with any tamper-evident seals intact.
Be returned in its original packaging.
Be accompanied by proof of purchase or your order number.

As our products are food supplements intended for consumption, we cannot accept returns of any product that has been opened, used, or where the tamper-evident seal has been broken, unless the item is faulty, damaged, or supplied in error.

How to Request a Return

To request a return, please contact us at alphashilajit.co.uk@gmail.com within 30 days of receiving your order.

Please include:

Your order number.
The reason for your return.
Photographs if your item has arrived damaged, faulty, or incorrect.

Once your return has been authorised, we will provide instructions on how and where to return your item.

Please do not return products without contacting us first. Unauthorised returns may not be accepted or processed.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order has arrived damaged, is faulty, or you have received the wrong item, please contact us as soon as possible at alphashilajit.co.uk@gmail.com. Where possible, please include clear photographs of the product, packaging and any damage so we can assess the issue quickly.

Where a product is confirmed to be faulty or supplied incorrectly, we will arrange an appropriate replacement, refund or other suitable resolution in accordance with your statutory rights.

Outer Packaging

Our products are shipped in protective outer packaging designed to safeguard the contents during transit. Whilst we take every care when packing orders, it is normal for the external packaging to occasionally show minor cosmetic signs of handling during the delivery process, including light scuffs, scratches, creases, small dents or slight imperfections.

These minor cosmetic marks to the outer packaging do not affect the quality, safety or integrity of the product inside and are not considered a manufacturing defect or transit damage eligible for a refund or replacement.

The primary purpose of the outer packaging is to protect the product during transport and storage. It should be regarded as protective packaging rather than part of the product itself.

If the product, bottle, tamper-evident seal or contents have been damaged, or you believe the product has been compromised during transit, please contact us immediately with photographs so we can investigate and resolve the issue.

Non-Returnable Items

For hygiene and consumer safety reasons, we cannot accept returns of:

Opened or used food supplements.
Products where the tamper-evident seal has been broken or removed.
Products that have been altered after delivery.
Gift cards.
Clearance or sale items, unless they are faulty.

This policy does not affect your statutory rights under UK consumer law.

Exchanges

For hygiene reasons, we do not offer direct exchanges on food supplements.

If you would like a different product, please request a return (where eligible) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel your order within 14 days of receiving it without giving a reason.

However, in accordance with applicable consumer legislation, this right does not apply once sealed goods supplied for health protection or hygiene purposes have been opened or the tamper-evident seal has been broken.

To qualify for cancellation under the cooling-off period, products must remain unopened, unused and in their original sealed packaging.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank, card provider or payment provider may require additional time to process and credit the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at alphashilajit.co.uk@gmail.com.

Return Shipping Costs

Unless a product is faulty, damaged, or supplied incorrectly, customers are responsible for the cost of returning items to us.

We recommend using a tracked delivery service, as we cannot accept responsibility for returned items lost or damaged in transit. Refunds can only be processed once the returned goods have been received and inspected.